The FSA uses a variety of written communications to engage with firms including dedicated web pages and a regular newsletter. However, firms tell us that discussing issues on a one to one basis is the most valuable way of getting to grips with the issues affecting their individual business.  So, if you need help with understanding our principles, implementing our Treating Customers Fairly initiative, submitting your Retail Mediation Activities Return (RMAR), Mortgage Market Review (MMR) or just want to have an informal chat with one of our supervisors please visit us at Stand H22.